Connecting your TikTok Shop

Before you start

Check these in TikTok Shop Seller Center first. Without them the connection stops half way, or products and orders fail later.

• Your TikTok seller account is active. TikTok refuses every upload from an inactive account.
• Your shop has a warehouse, and it is set as the default warehouse. We send your stock to that warehouse. See Setting up your TikTok Shop warehouse.
• Your shipping template is set to "Shipped by Seller". We send the parcel with our couriers and the tracking goes back to TikTok. Orders that use TikTok Shipping may be cancelled. See Setting up a TikTok Shop shipping template.

TikTok is available on all our dropshipping websites. Connect it from the website where you have your dropshipping account.

Connect from your dropshipping account

1. Open Channels in the menu. The Sales Channels page lists the channels you already have.
2. Press Add Sales Channel. The Create Channels page opens.
3. On the Tiktok card press Connect. A window called Connect to Tiktok channel opens.
4. Read the Warning! box. The TikTok connection is still in beta. Use "Shipped by Seller" for your orders: orders that use TikTok Shipping may be cancelled.
5. Press Auth Store. TikTok opens in a new browser tab.

Approve our app in TikTok

In the new tab, log in to TikTok Shop Seller Center if it asks you to.

1. Choose your seller type and the country of your TikTok Shop, then continue.
2. Confirm the installation of our app.
3. Read the permissions, tick the box to accept them, and press "Authorise".
4. TikTok sends you to a page that says Congrats!. You can close this tab and go back to the tab with your dropshipping account.

Choose your shop

1. Back in the Connect to Tiktok channel window, press Next.
2. Under Select your shop: choose the TikTok shop you want to sell from, and press Next.
3. You see Connected!. Press OK.

Connected! shows even when your TikTok shop has no default warehouse. Open the channel to check: if it shows Your TikTok shop has no warehouse yet, the connection is not finished. See Setting up your TikTok Shop warehouse.

Your TikTok shop now shows in Channels and in the menu. Click its name to open the channel. From there you add products to My Products and upload them to TikTok, and your TikTok orders arrive in Orders.

If you close the window before you choose a shop, open the channel from Channels. You see the message Your registration is not complete yet, you can continue choose your shop here. Choose your shop and press Save.

If you started from TikTok

You can also install our app from TikTok Shop. After you approve it, the Congrats! page asks you to pick one of our websites. Press Register if you are new, or Login if you already have an account on that website. The TikTok shop is added to that account as a channel. Open it from Channels and choose your shop as above.

Pick the website that matches where you want your orders sent from. The channel belongs to the account you log in with.

How orders and stock work

• We send your stock level for each uploaded product to your TikTok default warehouse, and keep it updated.
• When a TikTok order is paid and waiting for shipment, it comes into Orders on your channel. Only products that are in your channel's My Products come over. An order with none of our products is ignored.
• The order is paid from your balance, or from your saved card if the balance is not enough. If we cannot take the payment, the order waits and we email you.
• If the buyer cancels on TikTok, the order is cancelled with us too, as long as it has not been sent.
• If your buyer wants to return something, they must not send anything back until it has been agreed with us in the chat on our website. Refunds go to your balance.
• When we dispatch an order that uses "Shipped by Seller", we send the tracking number to TikTok for you. You do not need to mark it dispatched on TikTok yourself.

Invoices and proof of supply

Our invoices are made out to you, not to your buyer. You find them under Invoices once the order is dispatched. If TikTok asks for proof of supply, you can show them these invoices.

You invoice your own buyer. We never invoice your buyer.

If TikTok asks for proof that you may resell our products, ask us in the chat on our website for a letter of authorisation.

Reconnecting a channel you closed

If you closed your TikTok channel and connect the same TikTok account again with Auth Store, you get the old channel back with its products. You do not get a second channel.

When something goes wrong

No authenticated TikTok channel found. You pressed Next before TikTok finished. Press Auth Store again, finish all the steps in TikTok, then press Next. Note: the Congrats! page can show even when TikTok did not finish, so if you see this message, do the TikTok steps again.

Your TikTok channel is not authorized yet. Please contact support. TikTok gave us no shop for your account. Check in Seller Center that your shop is set up and active, then try again. If it still fails, ask us in the chat on our website.

Please select at least one shop. Choose a shop in the list before you press Next.

Your TikTok shop has no warehouse yet. Add a warehouse in TikTok Seller Center and set it as the default. Then open the channel, choose your shop and press Save again.

Your channel is not connected yet to the platform. The connection did not finish. Press Delete under Or delete the channel and try again, then connect again from Add Sales Channel.

Messages you may see when you upload products to TikTok. These are TikTok rules, and only TikTok can change them:

• requires an active seller account: your TikTok seller account is inactive. Activate it in Seller Center, then upload again.
• Shop probation period or Shop probation tier: new TikTok shops can only list a limited number of products, for example 20, 100 or 1000. The message tells you your limit. Remove products you do not sell, or wait until TikTok lifts your limit.
• category qualification for this restricted category: TikTok needs you to apply for this category. Apply in the Qualification Center in Seller Center, then upload again.
• certifications must include every certification required by the selected category: TikTok asks for documents for this type of product. Add them in Seller Center, or choose other products.
• Product manufacturer is required: add a manufacturer in Seller Center. We use the first manufacturer on your account.
• requires a return warehouse: add a return warehouse in Seller Center.
• at least 300 x 300 pixels: one of the product pictures is too small for TikTok. This product cannot be uploaded as it is.
• product_weight received 0: we have no weight for this product yet, and TikTok needs one. Ask us in the chat on our website, with the product code.
• Incorrect price: your selling price is outside what TikTok allows. Change your selling price for the product in My Products and upload again.
• No warehouse matches 0, Nonexistent warehouse ID(s): 0 or the warehouse does not belong to this shop: we have no usable TikTok warehouse for your channel. See Setting up your TikTok Shop warehouse.

If an order was not shipped because it uses TikTok Shipping, read Setting up a TikTok Shop shipping template.