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Your invoices

3 min read

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When you get an invoice

  • You pay when you place the order, or when we take the payment for an order from your store. See Payment cards and options.
  • The invoice is made when the order is dispatched (status Finalized). A paid order that is still in the warehouse has no invoice yet.
  • The invoice is for what we actually send. When some products could not be sent, they are not on the invoice, and the money you paid for them goes back to your balance.
  • When we refund an order, the refund shows in the Invoices list as its own row, titled Credit Note.

There is nothing to pay on the invoice itself. It shows what you already paid.

Find your invoices

  1. In the left menu click Invoices.
  2. The list shows Reference, channel, Date and total. The icon at the start of each row shows whether it is an invoice or a refund.
  3. Use the search box to find an invoice by its reference.
  4. Click a reference to open the invoice.

You can also open the invoice from the order itself: open the order and look at the Invoices box. The PDF icon there (Download invoice) downloads it.

Open and download an invoice

Click the reference to open the invoice. You see:

  • Your details: name, company, phone, tax number and address.
  • The date the invoice was created, and how much was paid.
  • A summary: products, charges, packaging, shipping, insurance and tax.
  • Tabs with the items, the Payments, the Refunds and the History.

Press PDF at the top to download the invoice.

Download many invoices at once

  1. At the top of the Invoices page, choose a start date and an end date.
  2. The list shows the invoices between these dates.
  3. Press Export Pdf. One PDF with all those invoices and refunds opens, one after the other. This is useful for your accountant.

Editing your details on invoices

Your company name, address or tax number come from your account. The main user can change them in Manage Account → Account Settings. Invoices made after the change use the new details. For an invoice that is already made, ask us in the chat on our website.

When something goes wrong

eBay, TikTok or Amazon asks me for an invoice or proof of supply. Our invoices are made out to you, not to your buyer. They appear under Invoices once the order is dispatched. Download the PDF and show it to the marketplace as proof of supply. You invoice your own buyer: we never invoice your buyer.

The marketplace asks for proof that I may resell your products. Ask us in the chat on our website for a letter of authorisation.

I cannot find the invoice for an order. Check the order status. If it is not Finalized or Dispatched yet, there is no invoice. If it is, ask us in the chat on our website with the order reference.

"No invoices found for the given date range" when exporting. There are no invoices between the dates you chose. Choose a wider range.

The Export Pdf button does not work. Choose both a start date and an end date first.