Connecting your Wix store

Before you start

• You need a Wix site with Wix Stores installed. We add products to Wix Stores and read your orders from it. You can install our app on a site without Wix Stores, but the channel stays not ready until you add it.
• AW Connect works with sites built in the Wix Editor and in Wix Studio. Your store also needs the newer Wix Stores catalogue. Most stores already have it; if yours does not, Wix will not let you install AW Connect. See When something goes wrong below for how to check.
• A free Wix plan is not a problem: AW Connect installs on free and paid Wix plans alike.
• Log in to Wix in the same browser, with the account that owns the site.
• Wix is available on all our dropshipping websites. Connect it from the website where you have your dropshipping account.

Connect your Wix site

1. Open Channels in the menu. The Sales Channels page lists the channels you already have.
2. Press Add Sales Channel. The Create Channels page opens.
3. Find the Wix card and press Connect. Wix opens in a new tab.
4. If Wix asks, log in. Choose the site you want to connect and install the app. Wix shows the permissions the app needs; accept them to go on.
5. When the install is finished, Wix sends you back to your dropshipping account and opens the dashboard of your new channel.

Finish the install within two hours of pressing Connect. After that the link expires and you must press Connect again.

The channel gets the name of your Wix site. You can change it later in Manage Sales Channel, Store name.

Check that the channel is ready

On the channel dashboard, next to the channel name, you see three small ticks:

• App installed: we can reach your Wix site.
• Exist in platform: the site exists on Wix.
• Platform status: the site is ready to sell our products.

Hold the mouse over a tick to see its name. Three green ticks mean you are ready to add products. Continue with the guide on uploading products to Wix.

If we cannot reach your Wix site at all, the ticks are not shown. You see a red message instead, as explained below.

The dashboard also shows boxes for Orders and Products. Press View all on a box to open that list.

Connect more than one Wix site

Each Wix site is its own channel. To add another site, go back to Channels, press Add Sales Channel and Connect on the Wix card again, then choose the other site in Wix.

When something goes wrong

Wix says: AW Connect isn't supported with your site This message comes from Wix, before you even reach our app: Wix is not letting AW Connect be added to this particular site. Check the following:

• Wix Stores must be installed on the site. Without it, Wix blocks the install.
• Your store must be on the newer Wix Stores catalogue. In your Wix site dashboard, open Store Products: if you see a banner offering to move to the new store engine, your store is still on the older catalogue and needs to be upgraded first. If you cannot tell which one you have, contact us on the chat on our website and we will check for you.
• A free Wix plan is fine. AW Connect does not need a paid Wix plan, so this message is not about your plan.

If you have checked all of the above and the message still appears, contact us on the chat on our website with your site address and we will look into it.

The page says: Wix Stores is not installed on this site. Add the Wix Stores app to the site, then reconnect the channel. Your site has no online store. In Wix, add the Wix Stores app to the site. Then open the channel in your dropshipping account and press Try to reconnect.

The page says: Your channel is not connected yet to the platform. We could not reach your Wix site. This happens when the app was removed from the site, or the install did not finish. Press Try to reconnect. The Wix installer opens again: install the app on the same site.

The Wix tab shows a short message instead of sending you back

• The Wix installation was not completed: the install was stopped before the end. Press Connect again and finish all the steps in Wix.
• An error page: the link is more than two hours old. Go back to Create Channels and press Connect again.

You want to start again Under the warning on the channel dashboard, press Delete next to Or delete the channel and try again. Then connect the site again from Create Channels.

If you removed our app from your Wix site on purpose, the channel stops working: we cannot send stock or receive orders. Reinstall the app with Try to reconnect to use the channel again.