Connecting your Allegro account
4 min read
Before you start
- You need an Allegro seller account that is active and verified. Allegro does not let new or unverified accounts list products.
- In Allegro, set up at least one set of complaint terms (Warunki reklamacji). Allegro refuses every offer from an account without them. Existing sellers usually have them already.
- Allegro is available on AW Dropship Europe and AW Dropship España. It is not offered on AW Dropship UK.
Connect your Allegro account
- Open Channels in the menu. The Sales Channels page lists the channels you already have.
- Press Add Sales Channel. The Create Channels page opens.
- Find the Allegro card and press Connect. Allegro opens in a new tab.
- Log in with your Allegro seller account.
- Allegro asks you to allow our app to manage your offers, orders and shipping. Allow it.
- Allegro sends you back to your dropshipping account and opens the dashboard of your new channel.
The channel gets the company name of your Allegro account, or your own name if the account has no company.
What we set up in Allegro for you
When you connect, we create these in your Allegro account. You do not need to make them yourself:
- A shipping price list whose name starts with AW-EU-. All offers we create use it. Please do not delete it.
- A return policy (Warunki zwrotów).
- The responsible producer and responsible person that Allegro asks for on every product.
We do not create complaint terms (Warunki reklamacji). Set them up yourself, as said above.
Check that the channel is ready
On the channel dashboard, next to the channel name, you see three small ticks: App installed, Exist in platform and Platform status. Hold the mouse over a tick to see its name. Three green ticks mean the channel is ready. Continue with the guide on adding and syncing products to Allegro.
Orders from Allegro
We check your Allegro account for new orders every two hours. An order comes over when Allegro marks it ready for processing, which means the buyer has paid, and when it has at least one of our products. You can also press Fetch orders on the channel dashboard to check now. It works again after a couple of minutes.
We pay for the order from your balance or your saved card, then send it. When it leaves our warehouse we add the carrier and tracking number to the order in Allegro. Check the order status in Allegro and change it yourself if Allegro still shows it as not sent.
If your buyer wants to return something, they must not send anything back until it has been agreed with us in the chat on our website. Refunds go to your balance.
When something goes wrong
The page says: Your channel is not connected yet to the platform. We cannot reach your Allegro account any more. Allegro access runs out after some time, or it was removed in Allegro. The three ticks are not shown. Press Reconnect at the top right of the dashboard and log in to Allegro again.
The Allegro tab shows a message instead of sending you back The login was stopped, or Allegro refused it. Close the tab, go back to Create Channels and press Connect again. Make sure you log in with a seller account.
Uploads fail with: You do not have any Complaints Terms. Your account has no complaint terms. Create them in Allegro under your sales settings (Warunki reklamacji), then upload again.
Uploads fail with: The user with an inactive or unverified account cannot create new product proposals. Allegro has not finished checking your account. Finish the verification in Allegro, then upload again.
Uploads fail with: No shipping price list set. The AW-EU- shipping price list is missing from your Allegro account. Go to Create Channels, press Connect on the Allegro card and log in with the same Allegro account. We look for the list again and create it if it is missing. Your channel and products stay as they are. If the message does not go away, ask us in the chat on our website.
You want to start again Under the warning on the channel dashboard, press Delete next to Or delete the channel and try again. Then connect again from Create Channels.