Setting up your TikTok Shop warehouse

Why the warehouse matters

When you connect TikTok, we read the default warehouse of your TikTok shop. Every product you upload gets its stock in that warehouse, and we keep that stock updated.

• If your shop has no warehouse, the channel page shows Your TikTok shop has no warehouse yet. Add a warehouse in TikTok Seller Center and set it as default, then choose your shop and press Save again.
• We remember the warehouse that was default when you connected. Do not delete it or swap it for another one later. If you must change it, ask us in the chat on our website first.

Set up the warehouse before you press Connect. If you already connected, set it up now, then open your channel, choose your shop and press Save.

Use your own warehouse, not ours

The warehouse in TikTok is where TikTok counts your stock. It does not decide who sends the parcel: we pack and send your orders with our couriers through "Shipped by Seller", whatever address your TikTok warehouse has.

Do not try to add our warehouse in TikTok. TikTok only offers warehouses in some countries, and ours may not be one of them. You do not need any special approval from TikTok or from us.

The screens below are in TikTok Shop Seller Center. TikTok may change their names.

1. Log in to TikTok Shop Seller Center.
2. Open "Logistics" and then "Warehouses".
3. If you already have a warehouse, keep it. If you have none, press "Add Warehouse" and enter your own business address.
4. Make sure this warehouse is the default warehouse.

TikTok may also ask for a return warehouse before it accepts products. Add one in the same place.

Choose "Shipped by Seller"

Link a "Shipped by Seller" shipping template to this warehouse. We send the parcel with our couriers and the tracking goes back to TikTok. Orders that use TikTok Shipping, where TikTok collects the parcel or you take it to a drop-off point, may be cancelled. See Setting up a TikTok Shop shipping template.

When something goes wrong

Your TikTok shop has no warehouse yet. Add a warehouse in Seller Center, set it as default, then open your channel, choose your shop and press Save.

No warehouse matches 0, Nonexistent warehouse ID(s): 0 or WarehouseId of Inventory[0] is invalid when you upload products: we have no TikTok warehouse for your channel, or the one we remembered is not in your shop any more. Check that your shop has a default warehouse in Seller Center, then go to Channels, press Add Sales Channel, Connect on the TikTok card and Auth Store, with the same TikTok account. We read your shop's warehouses again and use its default one. You keep the same channel and its products. Once you have approved our app in TikTok you can close the window: you do not need to press Next.

the warehouse does not belong to this shop when you upload products: the warehouse we remembered was deleted or belongs to another shop. Connect again with Auth Store, as above.

requires a return warehouse when you upload products: add a return warehouse in Seller Center, then upload again.

An order says we are unable to ship it because the shipping template is not "Shipped by Seller" and the handover method is DROP_OFF. This order uses TikTok Shipping, and it may be cancelled. Link a "Shipped by Seller" shipping template to your warehouse, so your next orders can be sent.